Privacy Policy

Last modified: 15 May 2018.

This privacy policy is to help you understand what data we collect, why we collect it, and what we do with it. We are committed to ensuring that your information is secure. Please read our Privacy Policy carefully.

What we collect

We collect information to provide a better experience while using our Services. We may collect the following information, and the information collect may vary between the Services we provide.

Personal Information

We collect personal information such as your name, address, email address and telephone to store with your account.

Usage Information

We collect information about the usage and interaction with our Services. For example, we collect information such as how you use our Services or the pages you frequently visit on our website. Device specific information (such as hardware model and operating system) may be collected as well.

While you are using our Services or viewing content on our Services, we automatically collect and store certain information. Such information we store includes IP address, device event information and cookies. We may also collect and process location information about your actual location.

What do we do with the information

We require this information to provide you with a better service. We may use the information to maintain, improve and develop our Services. We may use your email address to inform you about our Services, such as any upcoming changes or development. We may use your name across all of the Services that require an Equotix account.

We use information collected to improve your user experience and the quality of our Services. For example, we store your language preference for you to have the Services appear in the selected language.

As we have servers around the world, we may process the information we have collected on servers outside the country where you live.

We may combine personal information from the various Services you use, as to provide you with a better experience across all our Services.

We will ask you for consent before using your information for any other purposes that are not set out in this Privacy Policy.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Many of our services use SSL to encrypt information too. As an additional layer of security, we offer two-factor authentication for your Equotix account, which you can enable through your account profile settings.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

·      Whenever you are asked to fill in a form on the website, look for the fields that are not compulsory.

·      Set your browser to block all cookies, including cookies associated to our Services.

·      View and edit your personal information in your Equotix account settings.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You may request details of personal information which we hold about you. If you would like a copy of the information held on you please contact us.

If you wish to have your personal information removed from our Services, please contact us.